TERMS AND CONDITIONS

In these Terms and Conditions (hereinafter referred to as "Terms"), unless the context otherwise requires, the following words and expressions shall have the meanings ascribed to them below.

"Account" means the registered user account created by a User on the Platform in accordance with these Terms, including all associated credentials, settings, and configurations.

"Applicable Law" means all applicable statutes, regulations, directives, orders, codes, guidelines, and rules of any governmental authority or regulatory body having jurisdiction, including but not limited to the laws of England and Wales, the General Data Protection Regulation (EU) 2016/679, the UK Data Protection Act 2018, the California Consumer Privacy Act, the Information Technology Act 2000 (India), the Personal Information Protection and Electronic Documents Act (Canada), and the Federal Data Protection Act (Germany).

"Confidential Information" means all information, whether disclosed orally, in writing, or by any other means, relating to the business, technology, operations, or affairs of ReporaAI, including but not limited to proprietary algorithms, data masking algorithms, PII hashing algorithms, API connectors, platform architecture, source code, trade secrets, pricing structures, and business strategies, which is designated as confidential or which a reasonable person would understand to be confidential.

"Content" means any data, files, documents, text, images, code, or other material uploaded, submitted, transmitted, or otherwise made available by a User through the Platform.

"Credits" means the units of entitlement allocated to a User, whether purchased, promotional, or included within a subscription plan, that are consumed upon use of Platform features and services.

"Data Masking Algorithm" means the proprietary algorithm developed and owned by ReporaAI that monitors, reviews, and prohibits the upload of unlawful, restricted, or non-compliant data sets onto the Platform.

"Enterprise Plan" means a bespoke subscription arrangement negotiated between ReporaAI and an organisation with more than one hundred (100) users, subject to specialised licensing terms and conditions.

"Free Trial" means the complimentary trial period offered to new Users upon registration, subject to the terms set forth herein.

"Intellectual Property Rights" means all patents (including patents pending), copyrights, trademarks, service marks, trade names, trade secrets, design rights, database rights, moral rights, rights in know-how, and all other intellectual property rights, whether registered or unregistered, and all applications and rights to apply for any of the foregoing, anywhere in the world.

"LLM" or "Large Language Model" means the proprietary artificial intelligence language models developed, owned, and operated exclusively by ReporaAI, which form an integral part of the Platform's services.

"Platform" means the ReporaAI software-as-a-service platform, including all associated websites, applications, APIs, connectors, tools, features, and services made available by ReporaAI.

"Pro Plan" means the paid subscription plan offered by ReporaAI at the rate communicated at the time of subscription, granting enhanced access to Platform features and services.

"Prohibited Content" means any Content that is illegal, unlawful, obscene, defamatory, harmful, threatening, abusive, harassing, tortious, objectionable, contains adult material, promotes violence or discrimination, or otherwise violates Applicable Law or these Terms.

"ReporaAI" means ReporaAI and its affiliates, subsidiaries, successors, and assigns, being the owner and operator of the Platform.

"Services" means all services provided through the Platform, including but not limited to the AI Data Analyst Agent, Report Architect Agent, Teams and Projects, Code Craft Studios, Aura Pro, Document Center, Data Center, and Dash View features, as well as any future services made available by ReporaAI.

"Suggestions" means any outputs, narratives, recommendations, analyses, code, reports, or other results generated by the Platform's LLM or AI-driven features in response to User inputs or prompts.

"Tokens" means the units of currency or credit purchased by a User or allocated to a User under a subscription plan or promotional offer, which are required to access and utilise certain features and functionalities of the Platform.

"User" or "You" means any individual or organisation that accesses, registers on, or uses the Platform, and includes all authorised users under an organisational account.

Agreement to be Bound: By accessing, browsing, registering on, or using the Platform in any manner, the User acknowledges that the User has read, understood, and agrees to be bound by these Terms in their entirety. If the User does not agree to these Terms, the User must immediately cease all use of the Platform and must not create an Account.

Authority to Bind: Where the User is accessing or using the Platform on behalf of an organisation, the User represents and warrants that the User has the full authority, power, and capacity to bind such organisation to these Terms. In such circumstances, references to "User" or "You" shall include the relevant organisation.

Amendments: ReporaAI reserves the right, in its sole and absolute discretion, to modify, amend, supplement, or replace these Terms at any time and without prior notice. The User's continued use of the Platform following the posting of amended Terms shall constitute the User's acceptance of and agreement to be bound by the amended Terms. It is the User's sole responsibility to review these Terms periodically for changes.

Eligibility Requirements: The Platform is available only to individuals who have attained the age of consent in their applicable jurisdiction. By registering for or using the Platform, the User represents and warrants that the User satisfies this age requirement. Users who are organisations represent and warrant that they are duly incorporated or organised under the laws of their applicable jurisdiction and that all individuals accessing the Platform on their behalf satisfy the age requirement.

Account Registration: To access the Services, the User must create an Account by providing a valid email address and establishing a secure password, or by utilising single sign-on ("SSO") authentication through Google or Apple. The User may also elect to sign in using two-factor authentication ("2FA"), which transmits a one-time password ("OTP") or an expiry token link to the User's registered email address. The User represents and warrants that all information provided during registration is accurate, current, and complete, and agrees to maintain and promptly update such information to keep it accurate, current, and complete.

Prohibition on Multiple Accounts: The User shall not create or maintain multiple Accounts associated with the same IP address or the same individual, unless expressly authorised in writing by ReporaAI. ReporaAI reserves the right to merge, suspend, or terminate duplicate Accounts without prior notice and without liability.

Account Security: The User is solely responsible for maintaining the confidentiality and security of the User's Account credentials, including passwords, OTPs, and any access tokens. The User shall not share, disclose, transfer, or permit any third party to use the User's Account credentials. The User shall immediately notify ReporaAI of any unauthorised use of the User's Account or any other breach of security. ReporaAI shall not be liable for any loss, damage, or liability arising from the User's failure to comply with this provision.

Platform Overview: ReporaAI is an AI-powered data analytics and report planning software-as-a-service platform. The Platform provides Users with advanced artificial intelligence tools and features to transform complex data into actionable narratives, build report architectures, collaborate within teams and projects, execute code through business-view prompts, and access next-generation self-serve analytics.

Current Features: The Platform currently offers the following features and services: (a) AI Data Analyst Agent, which transforms complex data into clear narratives; (b) Report Architect Agent, which uncovers data stories of significance; (c) Teams and Projects, which enables alignment, collaboration, discussion, and voting on data stories within organisations; (d) Code Craft Studios, which empowers non-technical users with a code agent capable of executing business-view prompts; and (e) Aura Pro, which provides access to next-generation self-serve analytics capabilities.

Future Features: ReporaAI may introduce additional features, including, but not limited to: (a) Document Center, a dynamic portal for dashboard development guides; (b) Data Center, featuring proprietary API connectors designed to train ReporaAI's AI models; and (c) Dash View, a powerful agent capable of building templates derived from clear narratives. The availability, scope, and functionality of future features shall be determined by ReporaAI in its sole discretion and shall not create any obligation on the part of ReporaAI to deliver or maintain such features.

Modification of Services: ReporaAI reserves the right, in its sole and absolute discretion, to modify, update, enhance, suspend, or discontinue any feature, functionality, or aspect of the Services at any time and without prior notice or liability to the User. ReporaAI shall, at its sole discretion, maintain, support, and/or update any particular feature or version of the Platform.

Limited License: Subject to the User's compliance with these Terms and payment of all applicable fees, ReporaAI grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and Services solely for the User's internal purposes, as applicable, and strictly in accordance with these Terms.

Licence Restrictions: The User shall not, and shall not permit any third party to: (a) copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Platform, Services, or any component thereof; (b) sublicense, lease, rent, sell, distribute, or otherwise transfer the licence granted herein to any third party; (c) remove, obscure, or alter any proprietary notices, labels, or markings on the Platform; (d) use the Platform for any purpose that is unlawful, fraudulent, or prohibited by these Terms; (e) use the Platform to develop a competing product or service; (f) access the Platform by any means other than through the interfaces provided by ReporaAI; (g) use any automated means, including bots, scrapers, or crawlers, to access, monitor, or collect data from the Platform; (h) interfere with, disrupt, or compromise the integrity, security, or performance of the Platform or any servers, networks, or systems connected thereto; or (i) attempt to gain unauthorised access to any part of the Platform, other User Accounts, or any systems or networks connected to the Platform.

Consequences of Breach: Any breach of the licence terms set forth in this Clause shall result in the immediate and automatic termination of the licence granted herein and the User's right to access and use the Platform, without prejudice to any other rights or remedies available to ReporaAI under these Terms, at law, or in equity. Upon such termination, the User and all additional profiles associated with the same IP address shall be permanently blocked from accessing the Platform.

Permitted Uses: The User may use the Platform strictly for the purposes of accessing and utilising the Services as described herein, using a valid email address, and in compliance with all Applicable Laws and these Terms. The User shall use the Platform solely for the Services offered and shall not use the Platform or any output therefrom for any unlawful purpose, activity, or event.

Integration Restrictions: The User shall not integrate the Platform, its APIs, connectors, or any component thereof with any external systems, applications, or platforms without the prior written consent of ReporaAI. Requests for integration authorisation must be submitted through the ReporaAI support forum, and ReporaAI shall have sole discretion to grant or deny such requests. Any unauthorised integration shall constitute a material breach of these Terms.

Data Source and Usage Limits: Users who are provided with API credentials may utilise external data sources to feed knowledge to the AI Data Analyst Agent, subject to a maximum data transfer limit of five gigabytes (5 GB) per data source. Should the User exceed or anticipate exceeding this limit, the User must obtain prior written consent from ReporaAI via the support forum before additional permissions are granted. ReporaAI reserves the right to restrict, throttle, or suspend access to Users who exceed prescribed usage limits.

Organisational Use: Organisations with more than one hundred (100) individual users are required to enter into a separate Enterprise Plan arrangement with ReporaAI, which shall be subject to specialised licensing terms, conditions, and pricing as determined by ReporaAI in its sole discretion.

Prohibited Uses: Without limiting any other provision of these Terms, the following uses of the Platform are expressly prohibited: (a) uploading, processing, or transmitting any Prohibited Content, including illegal content, adult content, or content that promotes violence, discrimination, or hatred; (b) uploading, processing, or transmitting any military or government data without the prior written approval of ReporaAI; (c) uploading metadata or data containing trojans, malware, viruses, or other malicious code; (d) sharing Account credentials, Tokens, or Credits with any other person or entity; (e) creating fictitious or fraudulent Accounts; (f) using the Platform, Suggestions, or any output therefrom for unlawful activities, events, or purposes; (g) circumventing, disabling, or interfering with the Data Masking Algorithm or any security features of the Platform; and (h) using the Suggestions or AI-generated outputs to train competing AI models or for any purpose that infringes the Intellectual Property Rights of ReporaAI.

Usage Data and Metatags: ReporaAI collects and stores metatags and usage data, including but not limited to information regarding how Users interact with the Platform, the duration of usage sessions, Token consumption, subscription plans, and User conduct. This data is used by ReporaAI for marketing purposes, service improvement, analytics, and to monitor compliance with these Terms.

AI Training: ReporaAI may use anonymised and aggregated User data to train and improve its proprietary AI knowledge base and LLM models. Users shall have the option to opt out of data training through their Profile settings. Unless and until the User opts out, the User consents to ReporaAI's use of the User's data for training purposes. Upon receipt of a valid opt-out request, ReporaAI shall cease using the relevant User's data for training purposes within a commercially reasonable timeframe.

No Sale of Data: ReporaAI does not sell, lease, rent, or otherwise commercially distribute User data to third parties. Data is used solely for the purposes described in these Terms and the Privacy Policy.

Content Restrictions: The User shall not upload, submit, transmit, or otherwise make available on or through the Platform any Content that: (a) is illegal, unlawful, or in violation of any Applicable Law; (b) contains adult, obscene, pornographic, or sexually explicit material; (c) contains government-classified, military, or national security information, unless prior written approval has been obtained from ReporaAI; (d) contains metadata related to trojans, malware, viruses, worms, ransomware, or other malicious software or code; (e) infringes, misappropriates, or violates the intellectual property rights, privacy rights, or other rights of any third party; (f) is defamatory, libellous, slanderous, threatening, abusive, or harassing; (g) promotes illegal activities, violence, terrorism, or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age; or (h) is otherwise objectionable, as determined by ReporaAI in its sole discretion.

Data Masking and Automated Review: ReporaAI employs a proprietary Data Masking Algorithm that is designed to review and prohibit the upload of unlawful or restricted data sets onto the Platform. Notwithstanding the operation of this algorithm, the User remains solely responsible for ensuring that all Content uploaded to the Platform complies with these Terms and all Applicable Laws. The existence and operation of the Data Masking Algorithm shall not relieve the User of any obligation or liability under these Terms.

Military and Government Data: The upload of military data, government-classified data, or data subject to government or military use restrictions is strictly prohibited unless the User has obtained the prior written approval of ReporaAI. Such approval requests must be submitted through the designated channels specified by ReporaAI. ReporaAI reserves the right, in its sole discretion, to approve or deny any such request without providing reasons therefor.

Liability for Prohibited Content: The User shall be solely and exclusively liable for any and all Content uploaded, submitted, or transmitted through the User's Account. In the event that a User uploads Prohibited Content, ReporaAI shall be entitled to: (a) immediately suspend or terminate the User's Account and all associated profiles under the same IP address; (b) impose financial penalties and fines commensurate with the extent of the security breach and any damage caused to ReporaAI, including but not limited to reputational damage; (c) permanently ban the User from the Platform; and (d) pursue all remedies available under Applicable Law, including seeking injunctive relief and damages.

GDPR and Data Protection Compliance: ReporaAI is committed to compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK Data Protection Act 2018, and all other Applicable Data Protection Laws. Users may upload data from all regions, and ReporaAI is not restricted to any single jurisdiction in respect of data ingestion. ReporaAI implements appropriate technical and organisational measures to ensure the security, integrity, and confidentiality of all personal data processed through the Platform.

Cross-Border Data Transfers: Users acknowledge and consent to the transfer, processing, and storage of data across jurisdictional borders, including to servers located in jurisdictions other than the User's country of residence. ReporaAI shall ensure that any such transfers are carried out in compliance with Applicable Data Protection Laws and that adequate safeguards are in place to protect the rights and freedoms of data subjects.

Data Subject Rights: Users may exercise their data subject rights under Applicable Data Protection Laws, including but not limited to the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing, through any of the following channels: (a) the User's Profile settings on the Platform; (b) the customer service data information service; (c) by email or through the online form provided by ReporaAI; or (d) by opting out through the User's Profile settings. ReporaAI shall respond to valid data subject requests within the timeframes required under Applicable Data Protection Law.

Ownership by ReporaAI: All Intellectual Property Rights in and to the Platform, Services, LLMs, API connectors, Data Masking Algorithm, PII Algorithm, proprietary technology, software, code, algorithms, databases, user interfaces, designs, documentation, and all related materials are and shall remain the sole and exclusive property of ReporaAI. ReporaAI's technology is patent pending, and all technology has been built from the ground up by ReporaAI. No third-party open AI models, including ChatGPT, Gemini, or similar systems, are utilised in the Platform. Nothing in these Terms shall be construed as transferring any Intellectual Property Rights from ReporaAI to the User.

Ownership of Suggestions and Outputs: All Suggestions, outputs, narratives, analyses, code, and other materials generated by the Platform's LLM and AI-driven features are and shall remain the Intellectual Property of ReporaAI. The User is granted a limited, non-exclusive, non-transferable licence to use such Suggestions and outputs solely in connection with the User's permitted use of the Platform and, where applicable, in other visualisation systems for lawful purposes. The User shall not use any Suggestions or outputs for unlawful activities or purposes. In the event that ReporaAI determines that Suggestions or outputs have been used for unlawful activities, events, or purposes, ReporaAI reserves the right to immediately suspend the User's Account and to institute legal proceedings against the User to the fullest extent permitted by Applicable Law.

User Content: The User retains ownership of the Content uploaded to the Platform, subject to the licences and rights granted to ReporaAI under these Terms. By uploading Content to the Platform, the User grants ReporaAI a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, process, store, and analyse such Content for the purposes of providing the Services, operating the Platform, improving and developing the Platform and Services, training the AI knowledge base (subject to the User's opt-out rights), and for any other purpose described in these Terms or the Privacy Policy.

Third-Party Intellectual Property Warranty: ReporaAI warrants that, to the best of its knowledge, the Platform and Services do not infringe the Intellectual Property Rights of any third party. In the event of any third-party infringement claim, ReporaAI shall, at its sole discretion, either: (a) procure for the User the right to continue using the Platform; (b) modify the Platform to make it non-infringing; or (c) replace the infringing component with a non-infringing equivalent. This warranty constitutes the User's sole and exclusive remedy in respect of any third-party intellectual property infringement.

Token Purchases: Tokens may be purchased by individual Users through the Platform at the rates communicated at the time of purchase. Tokens are personal to the purchasing User and are non-transferable. Tokens shall not be shared with, pooled among, or transferred to any other User, individual, or entity. Any attempt to share, pool, or transfer Tokens shall constitute a material breach of these Terms and may result in warnings, suspension, or permanent ban from the Platform.

Organisational Token Arrangements: Organisations that sign up for the Platform may negotiate token-sharing or pooling arrangements in advance, subject to agreement with ReporaAI. The availability and terms of such arrangements shall be determined by ReporaAI in its sole discretion and shall depend on the size and requirements of the organisation.

Token Expiry: Tokens are subject to the expiry terms communicated at the time of purchase or allocation. Promotional Tokens and Credits shall expire at the end of the month of sign-up or upon the expiry of the applicable promotional period, whichever is earlier. Purchased Tokens shall remain in the User's Account for a period of up to twelve (12) months following Account termination, after which they shall be forfeited. ReporaAI shall notify Users when their Tokens are due to expire, with a notification period of at least three (3) months prior to expiry where the User has cancelled their Account.

No Refunds: All purchases of Tokens, Credits, subscriptions, and top-ups are final and non-refundable. The User acknowledges and agrees that no refunds shall be issued for unused Tokens, Credits, or subscription fees, except as required by Applicable Law.

Voucher Codes and Promotional Credits: ReporaAI may, from time to time, issue voucher codes that entitle Users to free Tokens and Credits. Voucher codes and promotional Credits are subject to such terms and conditions as ReporaAI may specify at the time of issuance, are non-transferable, and have no cash value. ReporaAI reserves the right to modify, suspend, or discontinue any promotional offer at any time without notice.

Free Trial: Upon initial registration, Users who sign up without providing credit card information shall be entitled to a five (5) day Free Trial period with forty-five (45) pre-loaded Credits. These Credits shall expire upon the earlier of: (a) the expiry of the five (5) day trial period; or (b) the complete exhaustion of the forty-five (45) Credits. Users who provide credit card information at the time of registration shall be entitled to a fourteen (14) day Free Trial period. At the conclusion of the Free Trial period, Users shall not be automatically charged and are under no obligation to subscribe to a paid plan. Users may choose to top up Tokens independently of subscribing to a plan.

Free Plan: ReporaAI may offer a Free Plan with limited functionality and features, subject to such terms and restrictions as ReporaAI may determine from time to time in its sole discretion.

Pro Plan: The Pro Plan is a paid subscription plan that grants Users enhanced access to Platform features and Services at the subscription rate communicated at the time of subscription. The Pro Plan is subject to the payment, cancellation, and refund terms set forth in these Terms.

Enterprise Plan: Organisations with more than one hundred (100) individual users may enter into an Enterprise Plan with ReporaAI. Enterprise Plans are subject to specialised licensing terms, which may include discounted rates for twelve (12) month commitments and bespoke service configurations. The terms of each Enterprise Plan shall be negotiated and agreed upon between ReporaAI and the relevant organisation on a case-by-case basis.

Expiration of Free Trial Data and Tokens: Upon expiry of the Free Trial period, any promotional Tokens and Credits allocated during the trial shall be terminated. The User's uploaded data shall remain on the Platform subject to ReporaAI's data retention policies.

Cancellation by User: Users may cancel their subscription at any time through the Platform's Account settings. Upon cancellation, the User's access to paid features shall cease at the end of the current billing period, unless otherwise specified.

Termination by ReporaAI: ReporaAI reserves the right to suspend, restrict, or terminate a User's Account at any time and without prior notice, in the event that: (a) the User breaches any provision of these Terms; (b) the User uploads Prohibited Content; (c) the User shares Account credentials, Tokens, or Credits with any other person or entity; (d) the User creates fictitious or duplicate Accounts; (e) the User engages in any unlawful activity using the Platform; (f) the User's continued use poses a risk to the security, integrity, or reputation of the Platform; or (g) ReporaAI determines, in its sole discretion, that termination is warranted. Termination pursuant to this Clause shall result in the permanent blocking of the User and all associated profiles under the same IP address.

Enforcement Measures: ReporaAI shall be entitled to take any combination of the following enforcement actions upon detection of misuse, breach, or prohibited activity: (a) issuance of written warnings; (b) temporary suspension of Account access; (c) permanent ban from the Platform, including all associated profiles; (d) demand for payment for unauthorised usage where applicable; (e) imposition of fines and financial penalties commensurate with damages incurred by ReporaAI; and (f) pursuit of all remedies available under Applicable Law, including injunctive relief, damages, and equitable remedies.

Pro-Rata Cooling Period: Users on the Pro Plan shall be entitled to a fourteen (14) day standard pro-rata cooling period from the date of subscription. If the User cancels the Pro Plan within this cooling period, ReporaAI shall refund the unused pro-rata subscription fees to the User. After the expiry of the cooling period, no refunds shall be issued.

Post-Termination: Upon termination or cancellation of a User's Account, by either party and for any reason: (a) any reports, data, or other Content stored on the Platform shall be retained for a period of twelve (12) months from the date of termination; (b) any purchased Tokens shall remain in the User's Account for a period of twelve (12) months from the date of termination, after which they shall be automatically forfeited; (c) any promotional Tokens and Credits shall be immediately terminated; and (d) ReporaAI shall provide the User with a notification approximately three (3) months prior to the scheduled deletion of data and forfeiture of Tokens. If the User does not notify ReporaAI of a desire to retrieve data within the twelve (12) month period, all data and Tokens shall be permanently deleted and forfeited without further liability to ReporaAI.

Right to Monitor: ReporaAI reserves the right to actively monitor, track, audit, and review User activity on the Platform, including but not limited to IP addresses, data uploads, usage patterns, Token consumption, credential usage, and compliance with these Terms. By using the Platform, the User consents to such monitoring and acknowledges that ReporaAI may take enforcement action based on the results of such monitoring.

IP Address Monitoring: ReporaAI monitors User IP addresses to detect and prevent credential sharing, multiple Account creation, and other unauthorised activities. If ReporaAI detects that multiple individuals are accessing the Platform using the credentials of a single Account, ReporaAI may, in its sole discretion: (a) issue temporary warnings to the User; (b) require payment for additional usage attributable to the unauthorised users; (c) suspend the User's Account; or (d) permanently ban the User from the Platform.

Use of Suggestions and Code: ReporaAI's AI-generated Suggestions and Code shall not be used for unlawful intent or purposes. If ReporaAI determines that any User has utilised Suggestions or Code generated through the Platform for unlawful activities, ReporaAI shall utilise all remedies available under Applicable Law, including but not limited to suspension, termination, and institution of legal proceedings.

Data Transfer Limits: API usage is subject to a data transfer limit of five gigabytes (5 GB) per data source. The per-gigabyte charge for data transferred shall be as communicated to the User at the time of subscription. Users who anticipate exceeding the 5 GB limit must contact ReporaAI in advance to negotiate additional capacity and associated fees.

Rate Throttling: ReporaAI reserves the right to throttle, restrict, or limit API usage through its administrative panel based on data consumed. ReporaAI shall monitor data consumption and shall alert Users when approaching or reaching the 5 GB threshold. Automated notifications shall be sent to Users upon reaching the threshold.

User Responsibilities: Users who are provided with API credentials are responsible for ensuring compliance with all usage limits, data transfer restrictions, and Applicable Laws. Users shall not utilise API credentials to bypass rate limits, exceed authorised data transfer volumes, or access the Platform in any manner inconsistent with these Terms. Any additional restrictions or requirements applicable to API usage shall be communicated to the User at the time of licensing.

Integration Capabilities: ReporaAI may integrate with third-party systems where ReporaAI has developed a compatible API connector, subject to the infrastructure capabilities and data transfer protocols (push-based or pull-based) of the relevant third-party system. The availability and scope of integrations shall be determined by ReporaAI in its sole discretion.

User-Initiated Integrations: Users shall not integrate the Platform or any component thereof with third-party systems without the prior written authorisation of ReporaAI. Users who receive authorisation to integrate shall comply with all instructions, limitations, and conditions imposed by ReporaAI, including the per-licence data source charges communicated at the time of licensing. Any unauthorised integration shall constitute a material breach of these Terms and may result in immediate termination of the User's Account.

No Uptime Guarantee: ReporaAI does not guarantee any specific level of uptime, availability, or performance of the Platform. The Platform is provided on an "as is" and "as available" basis. ReporaAI shall use commercially reasonable efforts to maintain the availability and performance of the Platform but shall not be liable for any downtime, service interruption, or degradation of performance, whether planned or unplanned.

Maintenance and Updates: ReporaAI may, at its sole discretion, from time to time, perform scheduled and unscheduled maintenance, updates, and upgrades to the Platform, which may result in temporary unavailability or reduced functionality. Users are encouraged to follow ReporaAI's official social media channels and communication platforms to stay informed of maintenance schedules and update timelines.

No Remedies for Service Disruption: The User acknowledges and agrees that no remedies, compensation, credits, or refunds shall be provided in the event of service disruption, downtime, or performance degradation. ReporaAI shall use commercially reasonable efforts to resolve any service disruptions as expeditiously as practicable.

Limited Warranties: ReporaAI warrants that: (a) it has the right and authority to enter into these Terms and to grant the licences and rights set forth herein; (b) the Services will be performed with reasonable skill and care; and (c) to the best of its knowledge, the Platform does not infringe the Intellectual Property Rights of any third party.

Disclaimers: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPORAAI EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, COMPLETENESS, AND QUIET ENJOYMENT. REPORAAI DOES NOT WARRANT THAT: (A) THE PLATFORM WILL MEET THE USER'S REQUIREMENTS OR EXPECTATIONS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM, INCLUDING ANY SUGGESTIONS OR OUTPUTS, WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE PLATFORM WILL MEET THE USER'S EXPECTATIONS; OR (E) ANY ERRORS IN THE PLATFORM WILL BE CORRECTED. THE USER ACKNOWLEDGES THAT SUGGESTIONS AND OUTPUTS GENERATED BY THE PLATFORM'S AI-DRIVEN FEATURES ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHALL NOT BE RELIED UPON AS A SUBSTITUTE FOR PROFESSIONAL ADVICE OR JUDGMENT.

Exclusion of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REPORAAI, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO THE USER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR FOR ANY DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) THE USE OR INABILITY TO USE THE PLATFORM OR SERVICES; (B) ANY UNAUTHORISED ACCESS TO OR ALTERATION OF THE USER'S DATA OR TRANSMISSIONS; (C) ANY STATEMENTS, SUGGESTIONS, OR CONDUCT OF ANY THIRD PARTY ON THE PLATFORM; (D) ANY SERVICE INTERRUPTION, DOWNTIME, OR PERFORMANCE DEGRADATION; OR (E) ANY OTHER MATTER RELATING TO THE PLATFORM OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF REPORAAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cap on Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMMULATIVE LIABILITY OF REPORAAI TO THE USER FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE PLATFORM, OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY THE USER TO REPORAAI IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM.

Essential Basis: The User acknowledges that the limitations of liability set forth in this Clause are an essential element of the bargain between the parties and that ReporaAI would not have entered into these Terms without such limitations. The limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy.

User Indemnification: The User shall indemnify, defend, and hold harmless ReporaAI, its directors, officers, employees, agents, affiliates, subsidiaries, licensors, and service providers from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with: (a) the User's use of the Platform or Services; (b) the User's breach of any provision of these Terms; (c) the User's violation of any Applicable Law; (d) any Content uploaded, submitted, or transmitted by the User; (e) the User's infringement or misappropriation of any rights of any party, including Intellectual Property Rights; (f) any unauthorised access to or use of the User's Account; or (g) any claim brought by a third party arising from the User's acts or omissions in connection with the Platform.

Collection and Use of Feedback: ReporaAI periodically collects and analyses user review feedback data from all social channels and stores such data in its database. This feedback is used to improve the Platform, add new features, or amend existing features. By submitting feedback, suggestions, ideas, or improvements to ReporaAI, whether through social channels, the Platform, email, or any other means, the User grants ReporaAI a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid-up licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such feedback in any form, media, or technology, without any obligation of attribution, compensation, or accounting to the User.

Retention and Anonymisation of Feedback: User feedback is prioritised for review and implementation, and shall be deleted after implementation is complete. Any User-identifying information associated with feedback, including the name of the User, shall be hashed and rendered anonymous prior to storage and analysis. ReporaAI shall conduct comprehensive feedback reviews at least every six (6) months.

No Obligation: ReporaAI shall be under no obligation to implement, adopt, or consider any feedback, suggestion, or improvement submitted by a User. The decision to implement any feedback shall be at ReporaAI's sole and absolute discretion.

Obligations: The User shall keep confidential all Confidential Information of ReporaAI and shall not disclose, publish, or disseminate such information to any third party without the prior written consent of ReporaAI. The User shall use Confidential Information solely for the purposes contemplated by these Terms and shall take all reasonable measures to protect the confidentiality of such information.

Exceptions: The obligations of confidentiality set forth in this Clause shall not apply to information that: (a) is or becomes publicly available through no fault of the User; (b) was already known to the User prior to disclosure by ReporaAI, as evidenced by written records; (c) is independently developed by the User without use of or reference to Confidential Information; or (d) is required to be disclosed by order of a court of competent jurisdiction or by Applicable Law, provided that the User gives ReporaAI prompt written notice of such requirement and cooperates with ReporaAI in seeking a protective order or other appropriate remedy.

Governing Law: These Terms, and any disputes or claims arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction: The parties irrevocably submit to the exclusive jurisdiction of the courts of London, United Kingdom, for the resolution of any disputes, claims, or proceedings arising out of or in connection with these Terms.

Compliance with Local Laws: The User is solely responsible for compliance with all Applicable Laws in the User's jurisdiction, including but not limited to export control laws, data protection laws, consumer protection laws, and any local regulatory requirements. Nothing in these Terms shall be construed as a representation by ReporaAI that the Platform or Services are appropriate or available for use in any particular jurisdiction. Access to the Platform from jurisdictions where the content or use thereof is illegal is strictly prohibited.

Entire Agreement: These Terms, together with the Privacy Policy and any other policies, guidelines, or agreements referenced herein or published on the Platform, constitute the entire agreement between the User and ReporaAI with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether oral or written, with respect to such subject matter.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the parties as closely as possible.

Waiver: No failure or delay by ReporaAI in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. The rights and remedies of ReporaAI under these Terms are cumulative and not exclusive of any rights or remedies provided by law.

Assignment: The User shall not assign, transfer, subcontract, or delegate any of the User's rights or obligations under these Terms without the prior written consent of ReporaAI. ReporaAI may assign, transfer, or delegate any of its rights or obligations under these Terms without the User's consent, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets.

Force Majeure: ReporaAI shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond ReporaAI's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, governmental actions, power failures, internet or telecommunications failures, cyber-attacks, and any other force majeure events.

Notices: All notices required or permitted to be given under these Terms shall be in writing and shall be deemed duly given when: (a) delivered personally; (b) sent by email to the email address associated with the User's Account or to the official contact email of ReporaAI; or (c) posted on the Platform. ReporaAI may provide notices to the User through any of these methods.

No Third-Party Beneficiaries: These Terms are entered into solely for the benefit of the parties hereto and shall not confer any rights, remedies, obligations, or liabilities upon any third party, except as expressly provided herein.

Survival: The provisions of these Terms that by their nature are intended to survive termination or expiration, including but not limited to Clauses relating to Intellectual Property Rights, Confidentiality, Limitation of Liability, Indemnification, Governing Law, and Disclaimers, shall survive the termination or expiration of these Terms and shall continue in full force and effect.

Relationship of the Parties: Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or fiduciary relationship between the parties. Neither party shall have the authority to bind or obligate the other in any manner whatsoever.

Electronic Execution: The User acknowledges and agrees that these Terms may be accepted and entered into electronically, and that the User's electronic acceptance shall have the same legal force and effect as a handwritten signature.

Contact Details: For any questions, concerns, or requests relating to these Terms, the User may contact ReporaAI through the following channels: (a) the support forum on the Platform; (b) the customer service data information service; or (c) by email at support@reporaai.com. ReporaAI shall endeavour to respond to all enquiries within a commercially reasonable timeframe.